Shipping and Returns
15-Day Money Back Guarantee
Our 15-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
You may return within 15 days of purchase when in its original condition except in the case of a non-refundable special order. Engraving fees, when applicable, are non-refundable. Please note the customer pays the return postage.
Our Return Process
Once your returned item is received and accepted, your refund or new item will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Suncoast Gems), or damaged cannot be accepted for return. Engraved jewelry items, other than rings, may not be returned. All engraved rings may be returned for credit, but the engraving fee will not be refunded. The removal of engraving from any exchanged or resized ring is free with no additional engraving fee. Returns without a Suncoast Gems return code, and improperly or uninsured packages will be refused upon receipt.
How To Prepare A Return
To return a diamond or jewelry item to Suncoast Gems, follow our three step process:
- Your Return Authorization Code. Call 941-756-8787 and you will be given a Return Authorization Code. Write this code on the return sticker found at the bottom of your original invoice. Affix the sticker to the outside of the box you are returning.
- Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Suncoast Gems anywhere on the outside of the box.
- Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
Less than $500: You can ship it via any carrier.*
$500 or more: Ship your package via US Postal Service insured for the total value of the contents. If you wish, you may request a return receipt at a nominal fee that alerts you once Suncoast Gems has received your shipment.
Shipments of $1000 or more: We recommend using US Postal Service Registered Mail™ for optimal tracking capability. (FedEx® will not insure merchandise over $500 and UPS® will not insure merchandise over $1000.)
More than $25,000: High value returns often require special arrangements. We recommend contacting a Suncoast Gems Diamond and Jewelry Consultant to receive assistance and suggested methods to return your purchase.
If you have any questions about our return procedure, please contact us at firstname.lastname@example.org.
* Suncoast Gems will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.