We get great questions from customers and thought that it would be helpful to share the answers with everyone. So we decided to create the Ask the Jewelry Expert series.
Do you have a jewelry question? Click here to submit your Ask the Jewelry Expert question. I will personally answer your question and may use your question in the Ask the Jewelry Expert series. Here is a recent question.
Should through general wearing a stone become loose and fall out, what is the action plan for the repair? Do you give a warranty with your sales?
In answer to your question, Suncoast Gem Laboratories always stand behind our products. If you should happen to lose one of the side stones we will replace it at no charge to you for a reasonable amount of time. What is reasonable? We don’t actually have a set amount of time but I have replaced stones for customers for up to 3 years. In the mall type retail jewelry stores they, many times offer a lifetime warranty. That is a scam. The scam is that in order for your warranty to be valid you have to come in every six months and have them check your prongs. If you ever miss one of those “check ups” then your warranty is void. Even if you miss it by one day you have no warranty. They know that there is almost no one that will take the time to do that into perpetuity so while you think you have this great warranty, in reality, you don’t. I have had many clients in my office over the years that have lost a stone from a ring thinking that they had this warranty and it is no longer valid.
Stones fall out for a reason and usually it is because of a prong being pulled away from the stone. We can’t replace a center diamond if the prong has been pulled away so we always suggest that our clients have the engagement ring insured. If you insure it as a scheduled item then it is covered for all risk including loss or damage. That is the way to go. I can recommend a company that writes that type of coverage and I strongly suggest that you have the ring insured.
Do you have a jewelry question? Click here to submit your Ask the Jewelry Expert question. I will personally answer your question and may use your question in the Ask the Jewelry Expert series.Master Gemologist Appraiser
4016 Cortez Road West
Bradenton, FL 34210